JEWELRY INFO

 

JEWELRY TURN-AROUND TIME

Please keep in mind that most pieces in our collection are made to order pieces. Each piece is hand strung and can take up to 3 weeks to ship from our warehouse. This turnaround time does not include the amount of time it may take to get from our warehouse to your home. To find out if a piece that interests you is a ready to ship product or a made to order piece, please carefully read through the descriptions of each listing. 

 

JEWELRY CARE 

You pay good money for your jewels & they should always be looking their best! Here are a couple tips that may be useful for making your jewelry last!

  • store jewelry in a cool, dry place
  • Try to keep it away from chemicals, such as, but not limited to - perfumes, lotions, hairspray, etc. 
  • We recommend that you take jewelry off before entering a pool, showering, & possibly even when washing your hands (turquoise is a porous stone that can absorb water, ultimately, this may result in the stone cracking, dissolving, and/or changing color)

 

JEWELRY CLEANING INSTRUCTIONS

In each jewelry order, we have added a jewelry cleaning cloth free of charge. When cleaning your pearls, always remember to ONLY use the cloth on the shiny area of the pearl, to avoid rubbing off the oxidation (the black part on the edges of the pearl)! This may be a tedious process, but is CRUCIAL to avoid ruining the finish! 

 

STERLING SILVER PEARL REPAIR POLICY

If it so happens that you have any issues with your piece(s), including faulty jump rings, faulty crimp beads, or faulty clasps, The Sterling Spur will fix them at no charge for first occurrence. If it so happens for a second time, there will be a $15 fee. This fee includes, repairing the strand & shipping to send back to purchaser. 

Items that may be repaired are LIMITED to strands with a clasp, stretch bracelets are excluded from our repair policy. 

Pieces must be purchased from The Sterling Spur to be eligible for the "no charge for first occurrence" section. If it may be that you purchased a piece from a different company and would like it repaired, the same $15 fee applies, as stated above. 

Purchaser of strand pays shipping to send back item(s) to:

The Sterling Spur

1055 US Highway 136 

Hamilton, IL 62341