SHIPPING POLICY

Thank you so much for shopping with us! 

Ready to ship orders are shipped within 1-2 business days, not including weekends. 

Made to order items, such as pearl necklaces & bracelets, have a 2-3 week processing time. This does not include shipping time. Please be aware that if you select express shipping as your method of shipment for a made to order item, the 2-3 week processing time still remains. 

If a ready to ship item(s), such as clothing and/or accessories, are ordered with a made to order item, the order will not ship until the entire order is complete. 

Packages are shipped via USPS. We offer economy & express options.

We work with Route as our shipping insurance provider. Unfortunately, if you choose to deny insurance coverage from Route, The Sterling Spur is NOT RESPONSIBLE for any lost, damaged, or stolen packages. 

If you have any issues with a lost, stolen, or damaged package, you may either file the claim yourself through Route or you may contact The Sterling Spur at: thesterlingspur@gmail.com & we can start the claim process for you. 

Thank you so much for your business & understanding!